- Who owns the code and the infrastructure?
- Your organisation, from the first commit. Repository, infrastructure and documentation sit in your accounts rather than ours, and the data is in open formats — a database dump is a valid exit.
- What will it cost, and when do I get a number?
- Nothing is quoted before a three-to-seven-day discovery. After it, either one quote fixed against a scope document, or a monthly retainer for the pod sized on the same discovery. A number given earlier than that is a guess with a decimal point on it.
- What happens when the scope changes?
- It changes. On a fixed-scope project a new version of the scope goes up, and the portal shows v2 against v3 side by side so you can see precisely what moved before you approve it. On a retainer it is re-prioritised into the next sprint: the cost does not move, the order does.
- How much of my time does this take?
- About two hours in a normal week: a 45-minute planning call on Monday and a 30-minute look at staging on Thursday. Sign-offs are the exception. Everything else arrives in writing on the Friday and sits in the portal until you want it.
- What if the lead developer leaves?
- Every merge is reviewed by a second person, the stack is deliberately boring and hireable, and the documentation ships with the code rather than after it. That is what principle 01 is for, and it is the same reason a handover to your own team is possible at all.
- Do you disappear after go-live?
- Support and maintenance is its own monthly engagement, run by an engineer who already knows the codebase and the project manager who ran the build. Monitoring, security updates, tested backups and renewal reminders at 30, 15, 7 and 1 days are the work, not a line item added after an incident.
- Are you big enough for this?
- Fifty-plus projects, thirty-plus clients, five years, six practices, and three SaaS products we run and support ourselves. A pod is five or six people drawing on three or four of those practices. If a build is bigger than one pod can honestly carry, we say so at discovery rather than at sprint six.